Refund & Return Policy

At T20 Opticals, customer satisfaction is our priority. We strive to ensure that every order meets your expectations in quality and accuracy. This Refund & Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed.

1. Eligibility for Refunds and Returns

Refunds and returns are applicable only under the following conditions:

  • The product is defective, damaged, or incorrect upon delivery.
  • The product is a readymade item, such as frames, sunglasses, or spherical contact lenses.

Customized products such as prescription eyewear, cylindrical lenses, or contact lenses for astigmatism are not eligible for a full refund. For such customized items, only 50% of the product value will be refunded, provided the return is approved after inspection.

2. Inspection Requirement

  • All returned products undergo a quality inspection upon receipt.
  • Refunds are processed only after the product has been inspected and approved by our quality control team.
  • Products that fail inspection (e.g., used, damaged after delivery, or missing components) will not be eligible for a refund.

3. Return Process

  • To initiate a return, please contact our support team within 7 days of receiving your order.
  • You can reach us at info@t20opticals.in or through the contact section on our website.
  • Once your request is reviewed, our team will guide you through the return process and provide the necessary instructions.

4. Return Conditions

  • Products must be returned in original packaging with all tags, accessories, and receipt/invoice included.
  • Products showing signs of wear, use, damage, or alteration will not be accepted.
  • Only products confirmed as defective or wrong items will be eligible for return or refund.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Customized or prescription eyewear (except defective items).
  • Cylindrical contact lenses or lenses for astigmatism.
  • Used frames, lenses, or any hygiene-sensitive products.

6. Shipping Costs and Deductions

  • Refunds will be processed after deducting applicable shipping charges.
  • Shipping costs are non-refundable in all cases.
  • Customers are responsible for bearing the return shipping costs, unless the item received was defective or incorrect.

7. Refund Timeline and Method

  • Once the returned product is received and inspected, approved refunds are processed within 5–10 business days.
  • Refunds are issued via the original payment method used at the time of purchase. In some cases, alternate refund methods (such as bank transfer) may be offered at our discretion.

8. Damaged or Wrong Product on Delivery

  • If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.
  • Provide your order number and clear photos of the product and packaging. Our team will review the issue and arrange for a replacement, exchange, or refund as applicable.

9. Late or Missing Refunds

  • If you haven't received your refund after the stated timeline, please check with your bank or payment provider first, as processing times may vary.
  • If the issue persists, contact us at info@t20opticals.in for assistance.

10. Contact Information

For all refund or return-related queries, contact us at:

Our team will assist you through each step to ensure a smooth and transparent return experience.